DaD (Diagnostics at Doorstep) PRIVACY POLICY

 

Effective Date: 08/07/2023

Thank you for choosing to be part of our community at Utopia Med Tech Pvt. Ltd., (Diagnostics at Doorstep, "DaD" , “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@dadlabs.in.

By using the App, you consent to the terms and practices outlined in this Privacy Policy. If you disagree with any of the terms, please do not use the App.

1. Information Collection
   1. Personal Information

We may collect personal information from you when you register an account, book an appointment, or use certain features of the App. This information may include, but is not limited to:

• Your name
• Contact information (e.g., email address, phone number)
• Address
• Date of birth
• Payment details

 

2. Device and Usage Information

When you use the App, we may automatically collect certain information about your device and usage patterns. This may include:

• Device information (e.g., device type, operating system)
• Log data (e.g., IP address, access times, app features used)
• Geolocation data (if enabled)
• App performance and crash data

 

2. Use of Information
   1. Providing Services

We use the collected information to provide and improve our services, including:

• Facilitating sample collection and diagnostic tests at your doorstep
• Sending important notifications and updates related to your appointments
• Providing personalized recommendations based on your health history
• Responding to your inquiries and requests
• Processing payments for services

 

2. App Personalization

We may use your information to personalize your experience within the App, such as recommending relevant services or promotions based on your preferences and medical history.

 

3. Legal Compliance

We may use your information as required by applicable laws and regulations or in response to a valid legal request, such as to comply with a subpoena or court order.

 

3. Data Sharing and Disclosure
   1. Service Providers

We may engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, data storage, or analytics. These service providers are obligated to maintain the confidentiality and security of your personal information.

 

2. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice within the App if such a transfer occurs, and your personal information will remain subject to this Privacy Policy.

 

3. Consent

We will not share your personal information with any third parties for marketing purposes without your explicit consent.

 

4. Legal Requirements

We may disclose your information if we believe it is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Protect our rights, property, or safety, as well as the rights, property, or safety of others
• Detect, prevent, or address fraud, security, or technical issues

 

4. Data Security

We employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

6. Your Choices and Rights
   1. Account Information

You can review and update your account information by accessing the relevant features within the App. If you wish to delete your account, please contact us using the information provided below.

 

2. Communications

You may choose to opt out of receiving promotional emails or push notifications from us by following the instructions provided in the communication or by adjusting your device settings.

 

3. Legal Rights

Subject to applicable laws, you may have the right to access, correct, or delete your personal information, as well as request a copy of the information we have collected from you. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

 

4. Account Deletion

If you wish to delete your account and have your personal information removed from our systems, please contact us using the information provided below. Please note that deleting your account will result in the permanent deletion of all your personal information associated with the account, including any records or data stored within the App. However, please be aware that we may retain certain information as required by applicable laws or for legitimate business purposes, such as resolving disputes, enforcing our terms and conditions, or detecting and preventing fraudulent activities.

 

We will make reasonable efforts to respond to your account deletion request promptly and ensure that your personal information is securely and permanently deleted from our systems.

 

Please note that even after your account is deleted, certain residual information may remain in our backups or archives. We will retain such information in accordance with our data retention policy as long as necessary or as required by law.

 

We recommend that you review any applicable terms and conditions or agreements related to the use of our services, as the deletion of your account may not automatically cancel any ongoing subscriptions or obligations you may have with us.

 

If you have any questions or concerns about the account deletion process, please contact us using the information provided below.

 

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, and any changes will be effective immediately upon posting the updated version. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

 

8. Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: contact@dadlabs.in

Phone: ‭+91 70162 72804‬